We will publish things that turn out to be wrong. Every publication does. What separates them is what happens next.
Tell us
If something on Dovelyne is inaccurate, out of date or misleading, use the contact page and tell us which article, which claim, and what you believe the correct position is. A link to a primary source is the fastest way to get it fixed, though it is not required.
Anyone can report an error. You do not need to be the brand involved, and you do not need to explain why you are asking.
What we do
We check the claim against the original source and, where the source has changed, against the current one. We aim to respond to a substantiated report within five working days, and to fix a clear factual error as soon as we have confirmed it.
If we cannot establish who is right, we say that on the article rather than quietly leaving the original wording in place.
What happens to the article
How a change is recorded depends on what kind of change it is.
Factual corrections. Where a claim was wrong, we fix it and add a dated correction note to the article saying what was changed. We do not delete the fact that it was wrong.
Routine updates. Where nothing was wrong but the world moved on, such as a price change, a discontinued product or a revised rule, we update the article and its last-verified date. Prices already expire on their own, as described in how we verify.
Clarifications. Where the claim was accurate but capable of being read the wrong way, we reword it and note the clarification.
Withdrawal. Where an article’s central premise turns out to be wrong and cannot be repaired, we withdraw it and explain why on the page rather than deleting it silently.
What we will not do
We will not remove accurate, sourced criticism because a brand objects to it, threatens us, or advertises with us.
A correction request from a company is handled the same way as one from a reader: we check the evidence. If the evidence supports the brand, we correct the article and say so. If it does not, we keep the article and explain our reasoning.
We will not make an unrecorded change to a published claim in order to make a mistake disappear.
Safety matters take priority
A report that an article could lead someone to harm, whether to a person or an animal, goes to the front of the queue. Where the risk is real and immediate, we will unpublish first and resolve the detail afterwards.